FAQ

Frequently Asked Questions

How long does shipping take?

Orders normally take 1–2 business days to process. Standard Shipping normally takes another 4–6 business days after shipment. Weekends and U.S. federal holidays are excluded, and delivery dates are estimates.

How do I track my order?

Tracking is sent to the order email after shipment. Allow time for the carrier’s first scan to appear.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help but cannot guarantee a change or cancellation once processing has started.

How do returns work?

Request an eligible return within 30 days after delivery. The item must be unused, in original condition, and in its original packaging. Provide the order number or proof of purchase. Review the Refund Policy for full instructions.

When will I receive a refund?

After a returned item is received and approved, the refund is issued to the original payment method within 10 business days. The bank or payment provider may need additional posting time.