Refund policy

Refund Policy

Last updated: November 10, 2026

tangleteezer accepts eligible return requests made within 30 days after an item is delivered in the United States.

Eligibility

Items must be unused, in their original condition, and in the original packaging. Include the order number or other proof of purchase. Contact us before sending anything back so we can confirm eligibility and provide return instructions.

Return shipping

For eligible returns, tangleteezer pays the return shipping cost and provides a return method or prepaid return label. Do not send a return to our mailing address unless our support team instructs you to do so.

Damaged, missing, or incorrect items

Contact us promptly with the order number and clear photographs if an item arrives damaged, has missing parts, or is not the item ordered. We will review the information and provide the appropriate resolution.

Refunds

After the returned item is received and approved, we issue the refund to the original payment method within 10 business days. A bank or payment provider may need additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible before shipment to request a change or cancellation. We will try to help, but we cannot guarantee that a request can be completed once order processing has begun.